CLEAN BURN CANDLE SOUTH AUSTRALIA LEGAL POLICIES

EMAIL DISCLAIMER

This email and any attachments are proprietary and confidential and are intended solely for the use of the individual to whom it is addressed.

Any views or opinions expressed are solely those of the author and do not necessarily reflect or represent those of Clean Burn Candle, South Australia.

If you have received this email in error, please let us know immediately by reply email and delete it from your system. You may not use, disseminate, distribute, or copy this message nor disclose its contents to anyone.

Clean Burn Candle | Adelaide, South Australia | ABN: 40030837648

WEBSITE DISCLAIMER

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following website disclaimer, together with our website terms and conditions of use.

The information contained in this website is for general information purposes only and is provided by Clean Burn Candle, South Australia.

While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of Clean Burn Candle, South Australia. We have no control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Clean Burn Candle, South Australia takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Clean Burn Candle | Adelaide, South Australia | ABN: 40030837648

COPYRIGHT NOTICE

This website and its contents are the copyright of Clean Burn Candle, South Australia.

All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited.

You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it on any other website or other form of electronic retrieval system.

Clean Burn Candle | Adelaide, South Australia | ABN: 40030837648

WEBSITE TERMS AND CONDITIONS

Welcome to our website. This website with URL address www.cleanburncandle.com.au is owned and operated by Clean Burn Candle, Adelaide, South Australia.

Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our website disclaimer, copyright notice, privacy policy, posting and handling policy govern Clean Burn Candle, South Australia’s relationship with you in connection with this website.

Should you not agree with any of these terms and conditions, please do not use our website.

It is a requirement of this site that all viewers are 18 years of age and over.

The terms ‘us’ or ‘our’ or ‘we’ refers to Clean Burn Candle, South Australia.

The terms ‘you’ or ‘your’ refers to the website user. Your use of this website is subject to the following terms and conditions:

1 By agreeing to these website terms and conditions, you represent that you are 18 years of age and over.

2 The content of this website is for your general information and use only. It is subject to change without prior notice.

3 All products listed on this website are described to the best of our abilities using the information available to us at the time. We reserve the right to change any information including but not limited to pricing, specifications, descriptions, or product names without notice.

4 It shall be your own responsibility to ensure that any products or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

5 A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences.

Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.

6 This website contains material which is owned by or licensed by Clean Burn Candle, South Australia. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

7 All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.

8 You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website. Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.

9 This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. We have no control over the nature, content and availability of those websites.

10 Your use of this website and any dispute arising out of your use of it is subject to the laws of South Australia. If there is a dispute between you and Clean Burn Candle, South Australia that results in litigation then you must submit to the jurisdiction of the courts of South Australia.

11 These terms and conditions do not relate to your use of any product described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product.

12 These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.

13 You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.

14 In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.

Clean Burn Candle | Adelaide, South Australia | ABN: 40030837648

PRIVACY POLICY

Clean Burn Candle, South Australia are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximise the quality and range of the products that we provide to you.

Clean Burn Candle, South Australia respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles.

Please read our privacy policy below carefully.

By providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.

If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of Clean Burn Candle, South Australia website or any products offered on it.

  1. Type of personal information collected

The type of personal information you may provide us with is basic contact information such as your name, phone number, address and email address to enable us to send information or process your product order.

We may also collect additional information at other times, including, but not limited to, when you provide feedback, change your content or email preferences, respond to a survey or communicate with our customer support team.

  1. Collection and use of personal information

Clean Burn Candle, South Australia uses personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website, and information in the form of a newsletter. This will only apply if you have subscribed to such publications by registering your details with us.

However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.

  1. Disclosure of personal information

Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.

When we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.

  1. Access to and correction of personal information

You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We will promptly correct any information found to be inaccurate, incomplete or out of date.

  1. Complaints about breach

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please email contact@cleanburncandle.com.au.

  1. Unsubscribe

To unsubscribe from our email database, or opt out of communications, please click on the ‘unsubscribe’ button on our email OR email contact@cleanburncandle.com.au.

  1. Storage and Security

We strive to ensure the security, integrity and privacy of personal information submitted to our website and we regularly update our security measures in light of current technologies.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If Clean Burn Candle South Australia makes material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please email at contact@cleanburncandle.com.au.

Clean Burn Candle | Adelaide, South Australia | ABN: 40030837648

POSTAGE & HANDLING POLICY

Clean Burn Candle South Australia offers Australia-wide shopping & postage ONLY.

Postage & Handling is applied to all orders requiring a physical item to be shipped.

All orders are posted via the most cost effective method for the customer’s location,  through  Australia Post.

Orders incur a flat postage & handling fee of $9.95 for standard postage (allow up to 5 business days for delivery) across Australia, including PO Boxes.

Orders incur a flat postage & handling fee of $14.95 for express postage (allow up to 3 business days for delivery) across Australia, including PO Boxes.

For orders delivered to Perth, Darwin, Queensland, Tasmania and remote areas the delivery time may be 1 to 2 days longer than delivery to other parts of Australia.

Clean Burn Candle South Australia aims to provide a high level of customer satisfaction. However, the delivery times stated above are estimates only, as delivery is provided by a third party and is outside of our control.

Please ensure you enter the correct delivery address, as Clean Burn Candle South Australia will not be held responsible for incorrectly entered delivery addresses.

All orders are securely packaged and posted from Adelaide, South Australia.

Clean Burn Candle South Australia endeavours to dispatch orders within 5 business days of receiving confirmation of payment.

Business days are Monday to Friday, excluding Australian national public holidays and South Australian public holidays.

An Australia Post  tracking number is provided upon dispatch for all orders. Visit Australia Post Office website or Sendle website to enter your tracking number for the delivery stage of your parcel.

Missed Delivery

If you miss your delivery, Australia Post delivers your parcel back to the nearest Post Office and leaves a card to indicate which Post Office you can pick your parcel up from. To redeem your parcel you will need to provide your name and ID.

Missing Parcel

Clean Burn Candle South Australia has no control over and makes no warranty in relation to the performance of Australia Post or Sendle.

Should your parcel not be delivered to the address you entered for shipping, and it is not at your local post office for collection, please contact Australia Post using your tracking number provided upon dispatch.

For questions in regards to the postage & delivery of your order please email contact@cleanburncandle.com.au .

Clean Burn Candle | Adelaide, South Australia | ABN: 40030837648

‘NO RETURNS OR EXCHANGE’ POLICY

Clean Burn Candle South Australia operates in accordance with Australian Competition and Consumer Law.

Your satisfaction at being able to purchase and use a candle that does not flare up allergies is our priority. We will always seek to ensure your satisfaction when shopping with Clean Burn Candle South Australia. However Clean Burn Candle South Australia does not offer a satisfaction guarantee on any of its products, so we ask you to choose carefully before you buy.

Due to the nature of our products and for work health safety reasons Clean Burn Candle South Australia does not permit the return or exchange of any of its products as a result of you changing your mind or finding a cheaper price elsewhere or if a fault was caused by your negligence or inappropriate use.

Clean Burn Candle | Adelaide, South Australia | ABN: 40030837648

PRODUCT DISCLAIMER

All products are designed to be used as per the instructions. Clean Burn Candle South Australia accepts no responsibility when products are misused once purchased from this site.

Some of Clean Burn Candle products contain essential oils that are therapeutic grade.

Customers who are pregnant and/or are breastfeeding young children are advised to check with a Medical Practitioner (for example their GP) before use of products which contain essential oils. Clean Burn Candle South Australia accepts no responsibility when such a customer chooses not to seek medical advice.

The product range for Clean Burn Candle South Australia includes crystal infused candles. Many
people (but not all) believe crystals hold energies which help with reducing stress and promoting
healing and harmony. Clean Burn Candle South Australia accepts no responsibility when their crystal infused candles do not produce the benefits that some people believe exist in crystals.

From time to time the product container and/or the candle wick may be changed at the discretion of Clean Burn Candle South Australia due to the unavailability of the container and/or wicks. Clean Burn Candle South Australia will advise customers of such changes on its website, by email and on its social media pages (Facebook and Instagram).

From time to time fragrance lines of Clean Burn Candle South Australia may be dropped due to unavailability or temporary delays may occur in product production due to unavailability.

Clean Burn Candle South Australia will advise customers of such changes on its website, by email and on its social media pages (Facebook and Instagram), including suggesting an alternative.

‘CHARITY’ CANDLE PRODUCT’
From our product range there is a ‘Charity’ candle that you can purchase; that is part of the profit thatis made from the sales of the ‘Charity’ candles are donated to various charities which Clean BurnCandle South Australia supports.
If you would like further information about the charities that we support or proof of your receipt for tax purposes then please email us at contact@cleanburncandle.com.au 

Clean Burn Candle | Adelaide, South Australia | ABN: 40030837648